How we support you
We can help with complaints about another NHS service. This might be because you prefer not to complain to the people who are responsible for providing your care or you might be unsure which organisation you should talk to, especially if your complaint involves more than one organisation.
We can explain the options available to you to make a complaint and will talk you through the next steps.
We may need to share your details with an external organisation. We will always seek your consent to do this. We will treat all information you share with us confidentially. Your complaint will not be recorded in your medical records and so will not affect any treatment you have in the future.
If your complaint is being considered by a provider organisation (such as your GP practice or hospital), they will be responsible for keeping in touch with you and providing you with a response to your complaint.
If Central East ICB is looking into your complaint, we will keep in touch with you and agree with you a timescale for response. If there is going to be a delay, we will let you know and explain why.
Contact the Central East ICB Patient Experience team
By email: [email protected]
By telephone:
In writing: Central East ICB, Gemini House, Bartholomew’s Walk, Cambridgeshire Business Park, Angel Drove, Ely CB7 4EA
Alternatively, use this form below to contact us with your feedback and it will be sent to the Patient Experience team.
Contact form
What to do if you are unable to resolve your complaint
If you are unable to resolve your complaint with the local NHS you can contact the Parliamentary and Health Service Ombudsman (PHSO).
Parliamentary and Health Service Ombudsman
By email: [email protected]
By telephone: 03450154033
In writing: Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP